What animals will you visit?
While we tend to do more cats for holiday cover, we have also cared for gerbils, hamsters, guinea pigs, a couple of lizards and some fish.
Access to outdoors.
My own issue when I went on holiday and using cat sitters, was the worry that the cat sitters wouldn’t see my cats. My cats have always used cat flaps and pleased themselves about going out as often as they would like to, apart from Bonfire night and New Years Eve. This is a topic we can discuss at the meet and greet, however cats going outdoors, are always at the owners own risk, as we cannot be responsible for any issues, damage or loss, either legal or medical, as a result of your cat going outdoors. Holly Bobs Pet Care and staff have no responsibility for any liability.
On occasion, outdoor cats can go missing for a day or two. It would help if you could think of places they tend to visit, so that we can add those to the pet care agreement, and enable us to have a look for them in any hiding places they may have. There are occasions where we have not seen a cat for a few days, but there are signs the cat has been in, such as food and water being eaten/drunk. If this is your cats habit, it would be helpful for us to know in advance.
How will we contact you to let you know how your pet is?
We have the ability to video or send images via Facebook or Whatsapp. We can discuss your sharing of content preferences at our meet and greet.
Medical
Should any of your pets require veterinary treatment, we will make all reasonable efforts to contact you, using the contact details provided at our meet and greet session, however, we will take appropriate actions, including obtaining veterinary care if necessary. The pet sitter is not responsible for any veterinary fees that result from this action. The pet owner will be responsible for any, and all veterinary fees, from any and all consultations, treatment, advice and medication for all pets. We will make every attempt to make an appointment with your regular vet, but should that be difficult, we will source an additional veterinary surgery, for which, payment is your responsibility.
For emergency care, we will ensure your pets are treated and then try and contact you. In an emergency, your pet is the priority, and we will discuss this at our meet and greet.
Bank Holidays / Xmas and New Year
Spaces for these dates can fill up very quickly, so try to book early. We are available over the Xmas and New Year period, however, the bank holidays days will be charged at double rate.
Prices
Our prices will be kept in one place on our website, for easy access. You can find them by clicking the link. Holly Bobs Pet Care in Aberdeen Prices
Should I need to shop for some products for your animals, such as food / cat litter / rubbish bags / poo bags / pee pads etc, there will be a one off stocking fee of £5 + the cost of the products bought added to your final invoice.
Cancellations #
Life is unpredictable. We know that sometimes, plans change, especially since the Covid-19 times which have knocked our socks off for the last year or two.
Late Cancellations
A late cancellation fee of 25% applies if a cancellation is within 24 hours of pet sitting commencing.
Cancellations occurring after the commencement of pet sitting and services beginning, will be subject to the full cost of the agreement made.
Extra / Extended Visits
Should you require extra visits or more days than agreed at the initial meet and greet, these will be charged at the same standard rate.
Keys
We are not a key holder agent for your property. We cannot give your key to friends / family or workmen, or allow anyone else access to your property. Please ensure family members / friends are aware that we cannot allow them to enter your property while you are away and alternative arrangements would need to be arranged if you wished them to visit.
Are you a proper business?
Yes, we are fully insured.
How do we pay you?
We prefer bank transfer and card payments, however we know that not everyone is able to do this, so we also offer cash and cheque payment with a corresponding bank card for both deposits and final balance invoice.
